Support
Please contact us at 800-VIEW for service support. Our highly trained and dedicated team is ready to serve you.
Blink Entertainment Basics
- What is IPTV?
- Can I access the internet via my television?
- Do I need to have Telephone service from TSTT to get Blink Entertainment service?
- Do I need to have Broadband (high speed internet) service from TSTT in order to get Blink Entertainment service?
- What do I need to be able to view a television programme in HD?
- Where can I see a listing of upcoming/available programmes or movies?
- Is there a limit to the number of televisions in my home that can have the service?
- What number can I call to upgrade my packages?
- How often will I get a bill and when is it due?
- Where next will the service be offered?
Customer Service
- Do I have to sign a contract to receive the offer?
- Why are you offering this service and how does it benefit me?
- What types of channels will I be getting?
- With TSTT’s Blink Entertainment service, will I have access to the internet?
- How easy is it to use your service?
Unavailable Channels
My Remote
- How do I program my remote
- What do the buttons on my remote represent?
- How do I set Parental Controls?
Parental Controls
- Are parental controls available for the service?
- How do I set Parental Controls?
- How to disable Parental Controls
- What categories can I set in Parental Controls?
Digital Video Recorder (DVR)
- What is a DVR/PVR?
- Can I watch one channel while recording another channel?
- How to record a single programme
- How to record an upcoming programme
- How to cancel an upcoming Recording
- How do I know if a programme is scheduled or is currently recording?
- How to see my recorded programmes
- How to skip a programme, schedule for recording
- How to record a Series Programme?
- How to record two Series Programme at the same time while watching one?
- How long are my Recordings saved?
- How can I protect my recordings from being deleted?
- How to unlock a recorded programme?
- Can I record a programme then forward that recording to my non DVR STB?
Set Up Box (STB)
- What is a Set-Top Box?
- What number can I call for technical support?
- Can I purchase my own DVR or regular STB to work with TSTT’s service?
- Do I need a separate Digital Set Top Box for every TV?
Troubleshooting
- Why do I have a black screen and the STB does not respond to the remote
- Why do I have a black screen, no audio and a crawl that says “video signal blocked”
- Why doesn’t the STB respond to the remote
- Why does the Guide only list some of the channels
- Why don’t I see a DVR icon in the Menu
Video On Demand (VOD)
Service Terms and Conditions
- TSTT’s Internet Terms and Conditions
- TSTT's Blink Entertainment Television Service Terms and Conditions
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